ANZSCO Code: 263212 ( ICT Support Engineer)
ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
ICT Support Engineer Skill Assessment Authority:
Australian Computer Society (ACS)
Skill Level
1
Alternative Titles
Support Analyst
Support Architect
Unit Group: 2632 ICT Support and Test Engineers
Develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Skill Level
Most occupations under this unit group are skill level 1 occupation and a relevant bachelor's degree or higher can equate to this skill level. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Other Occupations in this Unit Group
Consult us today to get assessment for the occupations mentioned in this unit group.
Tasks
- Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- Identifying variations and potential high-risk areas in securing adherence to standards and procedures
- Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- Developing, conducting and providing technical guidance and training in application software and operational procedures
- Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
/Visa Options for ICT Support Engineer:
190 - Skilled Nominated visa
407 - Training visa
489 - State or Territory Nominated - Skilled Regional (Provisional) visa
482 - Medium Term Stream - Temporary Skill Shortage visa
187 - Regional Sponsor Migration Scheme visa
494 - Employer Sponsored Stream - Skilled Employer Sponsored Regional (Provisional) visa
491 - State or Territory Nominated - Skilled Work Regional (Provisional) visa
Overview of Key Employment Statistics for ICT Support Engineer ANZSCO 263212:
Employed
9,700
Part-time share
8%
Female share
18%
Median weekly earnings
N/A
Median age
38
Annual employment growth
N/A
State distributions
Learn how ICT Support Engineer ANZSCO 263212 professionals are spread across different states and territories in Australia.
New South Wales
44.9%
Victoria
29.0%
Greenland
11.5%
South Australia
5.3%
Western Australia
5.6%
Tasmania
0.7%
Northern Territory
0.4%
Australian Capital Territory
2.7%
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Frequently
asked questions
Have a look at frequently asked questions.
What is the ANZSCO code for an ICT Support Engineer?
The ANZSCO code for an ICT Support Engineer is 263212, as classified by the Australian and New Zealand Standard Classification of Occupations (ANZSCO).
How does ACS deduct years of work experience of an ICT Support Engineer?
ACS deducts between two and six years from your work experience, depending on how closely it matches your educational background. For an ICT major degree relevant to a ICT Support Engineer role, two years are deducted; if it is not relevant, four years are deducted. For an ICT minor degree relevant to an ICT Support Engineer role, five years are deducted; if it is not relevant, six years are deducted.
What tasks are typically performed by an ICT Support Engineer ANZSCO 263212?
ICT Support Engineer under ANZSCO 263212 develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Is ICT Support Engineer a high demand occupation in Australia?
ICT Support Engineer is at economy-wide average future demand with it being in shortage in Northern Territory and Tasmania while not being in shortage in NSW, Queensland, Victoria, Western Australia, South Australia and ACT as per Skills Priority List 2023. It is also included on the Short-term Skilled Occupation List (STSOL) which highlights it as a medium demand skill in Australia.
How much does an ICT Support Engineer make?
As per SEEK, the average annual salary for ICT Support Engineer jobs in Australia in 2024 ranges from $75,000 to $85,000.